23-01-2015 19:21 - edited 23-01-2015 19:22
23-01-2015 19:21 - edited 23-01-2015 19:22
on 24-01-2015 13:30
on 24-01-2015 13:30
Thanks for posting the link @Anonymous . Welcome to the forum
Veritas Numquam Perit
on 24-01-2015 13:57
on 24-01-2015 13:57
on 24-01-2015 14:16
on 24-01-2015 14:16
on 24-01-2015 16:58
on 24-01-2015 16:58
There's already been an official O2 response a week ago, this incident is just a follow-on from the earlier incident.
Report to ICO as soon as possible and copy O2's statement
"We’ve completed the investigation after reports from some customers about a new phishing scam. This attempt was triggered by a malware.
To explain a little further, if a computer/laptop is compromised, the scammers can put on key loggers and other malware, this can be done when visiting legitimate compromised web sites, clicking on phishing e-mails or using unsecured wireless networks. They can capture keystrokes and screenshots of any systems that a user logs onto. This information is then used by the scammers in targeted phishing emails and texts to make the user think they are genuinely sent from the originator because it appears to contain accurate information to the user.
To conclude, no personal data that may have been used within this phishing scam originated from O2.
We have a page on our website where customers can find out more about phishing emails, how to spot them and what they can do if they receive one that claims to be from us: http://www.o2.co.uk/help/everything-else/phishing#qs You can also check out our blog that showcase an example phishing email attempt:http://news.o2.co.uk/2014/05/29/phishing-alert-may-2014/
We take the subject of security very seriously and we’re constantly working hard to help prevent fraudulent activity from happening. Customers who receive an email they suspect is a phishing scam just need to forward it tophishing@o2.com so we can investigate and shut down these scammers.!
on 24-01-2015 17:04
on 24-01-2015 17:04
on 24-01-2015 17:14
on 24-01-2015 17:14
on 24-01-2015 17:17
on 24-01-2015 17:17
@Anonymous wrote:
Having read all the keylogger info, I'm baffled. I don't think I've ever accessed my account via a computer, only ever on my iPhone.
It's nothing to do with keyloggers......
on 24-01-2015 17:27
on 24-01-2015 17:39
on 24-01-2015 17:39
on 24-01-2015 17:59
on 24-01-2015 17:59
@Anonymous wrote:
Hence my post about damage limitation. Totally agree with both @jonsie@ and @MI5. I am quite looking forward to my email now cos I WILL go all the way with it.
It's a little difficult for me to do anything over here with just the mobile phone but I will be asking questions on my return in a week or so!