My bill

[Anonymous]

I don't like talking about what happened to me, but I suffered from an illness. I let a number of bills slip because we couldn't pay the rent and more, and I spent a good 12 months in hospital, then another 6, then another 2.

I am really ashamed of this.

I was cut off and I don't expect it to be back on, I just want to find a way to pay o2 what I owe but I don't know where to start 😞

[Bambino]

Sorry to hear you've been ill. You need to speak to customer service. Call them. Don't try to do this via Live Chat.

http://www.o2.co.uk/contactus

[MI5]

Start by contacting cs and I hope it can all get sorted for you http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous Sorry to hear about your situation. The first thing you have to do is ring O2 and explain.

http://www.o2.co.uk/contactus

They may offer you a payment plan...

[Curr946]

First of all im sorry to hear of your illness. This is a member to member forum, and as such cant see your account.

The best place to start is by calling customer services and fu ding out if the account is still with them or pass on to a debt collector. From there you can make an arrangement to clear the debt.

[Anonymous]

Thanks, I am so ashamed of a debt. 😞 Will ring tomorrow.

[MI5]

A very admirable attitude to have.
Many wouldn't care these days.

[Bambino]

There's no shame in having been ill. It could happen to anyone. Hope you're able to sort this out quickly.

[Anonymous]

Thank you all 

[Cleoriff]

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@Anonymous wrote:

Thanks, I am so ashamed of a debt. 😞 Will ring tomorrow.

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It has happened to many of us at some time or another @Anonymous Don't worry, you have made the first step towards sorting things out. Good for you.:smileywink: