Please O2 let me cancel

[TimPrit]

I've made a total of 5 calls to the o2 cancellation phone line, had 2 promises (repeated confirmations when questioned) that the contract was cancelled, and 4 refunds - due to the continued billing that happened after the initial cancellation. Yet, still, o2 are sending me bills. I've just received another bill of over £50 to be made by the end of the month. I've never even used the sim card - it was part of a virgin media package. So please o2, let me cancel.

[MI5]

@TimPrit 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract