Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wifi calling not working

Wifi calling not working on both Samsung Galaxy S10 Plus & Apple iPhone 13 Pro Max even though 4G / WiFi enabled in both O2 accounts

Resolved! Spend cap

Hi there, I would like to increase my spend cap please

Resolved! overcharged

i have been charged twice on this months bill for premium charity donation but the july payment had already been taken.

Resolved! do i need to use roaming to use my 10GB data

do i need to use roaming to use my 10GB data - wifi dropped out in the house and I cant connect on my phone.I have 9.85 GB of 10GB data, but cannot connect to internet.

device

I don't recognise the phone number on my account device details

Resolved! Change Billing Date

I would like to change my billing date to be on the 1st of every month please on the number [Removed]

Resolved! direct debit

I noticed a direct debit that I didn't recognise on my bank account. It was for Telefonica and there was no date or amount. I cancelled it. Now I realise that it was my new O2 DD. How can I set it up again?

Resolved! transfer account to daughter

I have a mobile phone pay monthly account for a phone which my daughter has used for the last 10 years. What is the process for her to assume responsibility for the account and keep her number?

change ver

i have two mobile numbers on my account which was switched over from virgin mobile, however only one is showing on my 02 account. when i try and enter the other number it says not found

Resolved! Old sim stopped working, can't activate new sim

Got a new pixel today, can't activate the new sim as the old one has stopped working so I cannot receive codes by text or make calls. The virtual assistant is useless and there isn't an available human to talk to. Is there another way to fix this or ...

O2

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