Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My02 account not working

I have been switched from Vodafone, but don’t seem to have a my02 account. Please can you confirm?

iphone 15 pro

I bought an iphone where the email told me it would be available for pick-up on the 20th but as of today it is still not available. how long do I have to wait ?I bought it knowing that it was available in store and therefore ready for delivery. where...

international calls/ bolt on

I can't make international calls Can't add bolt on (23336)Call does not go through to 202

New Samsung S23 phone Now over a week late in delivery

Hi, I have on the 5th October Purchased a New Samsung S23, which I was told was in stock.I was sent the forms to sign, and I then got an email stating my order was received, keep an eye on the inbox for progress and delivery. This was timed at 16:25....

Accidentally cancelled direct debit

Hi, I have accidentally cancelled my direct debit for my smart watch and have been paying it manually via the app. please can I set up a new direct debit to the same card and the same date on 15th of each month for £12.99

Fraud

Hi, There was fraud on my o2 account (recently joined from Virgin) August 11th, I reported it when I received 2 iPhone 14 Pro that I hadn't ordered. Since then it has taken multiple attempts to get these iphones sent back, the fraudsters continue to ...

Customer service inadequate

I had two accounts with O2. I requested early termination of one of them, so I was charged termination fee. However customer service has agreed to refund the fee as credit for the other one, I was told there is a note on my account explaining this.My...

Being charged for phone calls abroad

Being charged for calls while abroad but roaming was turned off on SIM and data, no calls were made by myself while abroad at all

Resolved! Require a PAC code

I Require a PAC code and a final balance for my account.

Paying for two contracts since merger

I have previously been with Virgin and now companies are merged I was offered an upgrade in August with 02, I am now paying for two contracts with Virgin refusing to cancel contract and have been told I still need to pay it despite 02 saying I am due...

O2

Forum Posts