Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Financial statement request forms

Hi, ive fallen on really hard times and my phone number has been disconnected. I called up and eventually got through to the payment support team after hours of trying and they said they will send out a financial statement request form but im not sur...

Resolved! data

i ran out of data yesterday which i thought was okay because my rolling plan tops up today, the money was taken out of my account this morning but my data has not renewed and ive not had any all day

Porting number not done after 8 days

Hello. Am frustrated about what your customer service team. On the 21st of January I signed up for new contract with o2 with 2 of my existing number and porting them from three to o2. Iv been told my sims will arrive within 3 to 5 working days and my...

Data not working

Hi there. My phone had a software update early hours of this morning. Since then my data has not been working. Is there anything that can be done or is there advice you could give me. I have tried restarting my phone and not having any luck

Resolved! Give o2 a PAC code

I have my new pay monthly SIM from o2. I have a PAC code from Plusnet who I am leaving. How do I give o2 my PAC now that I have already received the SIM. Guidance online and in the comments here directs me to how to get the code (which I have) but st...

Resolved! Cancellation

I cancelled my contract 35 days ago and have just had my bill through. I’ve noticed it says next bill due on 5th March, but I thought this one I’ve just received today should have been my last? should I have had confirmation that my contract is cance...

Resolved! Direct debit date changed and card payment not showing on account

For some reason my direct debit has been changed and the last couple of times O2 have tried to take payment a few days before the end of the month. The first time I just thought it was a system error on O2's end. I have always had direct debits to co...

Resolved! Keeping my mobile number

Hi, I have taken a contract with o2. I want to retain my previous mobile number. I think I have accidentally choose the new sim number. Help needed

Resolved! Data roaming ?

Hi im out of contract now and o2 messaged me saying I could switch provider or take out a new tariff sim only. Im thinking of staying with o2 for my data plan as whilst I was on phone contract I could use roaming up to 25gigs per month Question if i ...

SIM card not working in devices

Hi I have tried my SIM card in different devices and it’s not working

O2

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