Solved: Cancellation

trl7515 · ‎05-02-2024

I cancelled my contract 35 days ago and have just had my bill through.
I’ve noticed it says next bill due on 5th March, but I thought this one I’ve just received today should have been my last?
should I have had confirmation that my contract is cancelled? I had a text with the PAC code

MI5 · ‎05-02-2024

@trl7515

You need to get a new pac Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎05-02-2024

@trl7515

It's not cancelled until you use the pac.

Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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trl7515 · ‎05-02-2024

Thank you. I tried using the pac and it said number transfer can take up to 24 hours. It’s now been 3 days and the number hasn’t transferred over. The pac code has now expired. Any ideas what I need to do now?

MI5 · ‎05-02-2024

@trl7515

You need to get a new pac Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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