Solved: Changed to Sim only

Anonymous · ‎05-10-2015

I recently changed my contract from a pay monthly (including phone) to a sim only deal on the same number etc. My calls and texts work fine however I cannot access mobile data despite having 1gb of usage remaining. Any ideas? Thanks in advance

MI5 · ‎05-10-2015

Text the word "active" to 2020.
Save the settings that get sent back and then restart the phone.
You should be working.
If it's an iPhone check your settings against those here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-10-2015

Text the word "active" to 2020.
Save the settings that get sent back and then restart the phone.
You should be working.
If it's an iPhone check your settings against those here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Changed to Sim only

Not in my account

PAC code problems.

Add a monthly Sim Deal

Not impressed : "Your O2 RPI terms are changing"

eSIM