Solved: Can't top up via web?

Anonymous · ‎01-10-2015

I have recently ordered the free £10 Bundle sim as thoroughly fed up with EE after they cost me £50 credit, and want to shift over to this card. It says all I have to do is top up and it'll activate, but I can't top up via the web, it goes processing processing then Error 500: Something's gone wrong. Do I need to use a cashpoint (ATM) top up or call or what?

Thanks

MI5 · ‎01-10-2015

Use a cashpoint or voucher for the first top up, then register your card in your My O2 for subsequent top ups.
If you can't register online give CS a call on 4445 to register it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎01-10-2015

Use a cashpoint or voucher for the first top up, then register your card in your My O2 for subsequent top ups.
If you can't register online give CS a call on 4445 to register it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Anonymous · ‎01-10-2015

Ok thanks, will try that

Anonymous · ‎05-10-2015

Were you able to use a cash point or voucher @Anonymous?

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