Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Has the real PAYG disappeared from O2?

With the annual tariff price increase on monthly tariff, as a minimum user I'm looking to switch to Pay as you go. But I can't find the real Pay as you use tariff anymore. Do I have to pay a monthly 10 ponds each month? Can I not just have a balance ...

End of contract

Why is my final payment higher than others when I switched before the month finished?

Sim/Account Ownership Letter - About to throw my phone out the window

Frustrating rant ahead. Bit of context, I bank with Monzo and have a PAYG sim with o2Monzo have asked for me to verify my telephone number with them by providing a "Sim Ownership Letter / Account Ownership Letter / Sim Purchase Reciept" from O2 as my...

Resolved! £5 free credit

I just registered on the 02 website when do I get my free £5 credit

O2 Impacting my Credit Score

Hi, I called O2 a few months back because my direct debit had been cancelled following the Virgin Media swap over. O2 reassured me that the direct debit was reinstated, however the Individual I spoke to only reinstated the payment for the phone and n...

Resolved! Roam in Europe

Hello, I have a £15 pay as you go monthly plan and will be travelling to Italy. Can you please confirm that the 25g I have in my big bundle pay as you go plan will cover roaming internet in Italy?

Resolved! Lost Phone

Hi , I’ve lost my pay monthly phone unfortunately. Is it possible to get the number cancelled ?

Charged 5 p for txts

Why does my bill show 5 p charge on some of txt

No signal

Just bought a 02 pay as you go sim It's showing that I've got signal on my phone but when I try and make a call it doesn't connect or ring It worked once but that's it Can somebody help me please

O2 won’t port the number I want to keep

On 29/4/24 I joined o2 from Tesco on pay as you go. I filled out the form to transfer my number from Tesco to o2 and it said will be transferred the next day. On 30/4/24 I rang o2 to find out what’s going on to be told that someone filled the form ou...

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