Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Order

Hi, I recently called o2 because my AirPods that I ordered came in a empty bag with just a invoice they said they will send me a replacement but I’ve changed my mind can I have a refund instead don’t want it to go wrong with the replacement too pleas...

iphone 11

Hi i was looking to know how much it would be to get my phone fixed it is smashes at the bottom and half the screen is black nothing works when i touch it and cant my passowd in has lines up it

Resolved! Incorrect O2 Travel charges applied

I have just returned from the USA and whilst there I noticed I was being charged for O2 Travel when I did not use it. My data and roaming were turned off. I did not make or receive any calls and did not send any texts. I contacted O2 and they said I ...

No 4G just H+

I cannot connect to 4G. I have recently moved from ID mobile to which I had no issues at all, but now with O2 and nothing but problems. I haveno idea what to do and the advisors don't help at all. Any help?

Resolved! Scam?

Hi, been having phone calls from a number registered to O2 saying they want to reward me for my loyalty, I've put them off as I'm not sure if this is legit or a scam? Anyone else had this?

Can’t activate Disney+ Extra

I got 3 month free Disney+ subscription with my upgrade. But when I’m following the link to activate it nothing comes up and I only have a week to activate before it expires. I’ve tried getting hold of someone for 4 days now. Can someone please help?...

Resolved! o2 Extras T&Cs are confusing

I recently got o2 account, and interested in the "get 3 months of Disney+ on us" offer.I did also notice Amazon Prime was an offer too, but that page didn't specifically say "get 3 months" - though the Disney+ listing on that page also didn't mention...

Resolved! Let me cancel Disney+ without having to jump through 10000 hoops

So can’t cancel through Disney+ website, can’t on here either. Tried talking to assistant yesterday to have them ask me loads of questions to verify despite being signed in before getting disconnected. Tried again to and told no one is available. So ...

Resolved! 4G Abroad

I have been having this issue for months now. Every time I go abroad and take my phone off airplane mode and attempt to use the mobile data in the Euro zone the following message is displayed on my screen ‘ Could not activate mobile data network’ ‘Yo...

Resolved! Abroad usage

I am in holiday in Egypt but live in UK , I have just got notification I have accidently used £122 over my bill limit from phone calls is there anything I can please do to change my package to not pay this add on and also I have been using 4g and tex...

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