General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Cheaper 4g For The Future

4g to potentially get cheaper in the long term; http://www.bbc.co.uk/news/technology-30117891

Resolved! "Sorry we are experiencing high service demand in this area" since October 2013

I recently took out a contract with O2 and despite a full strength signal HSDPA (i am very close to a mast) can only occaisionally manage to get my mobile data to work. I chatted to a really helpful customer servie guy who said that this status has b...

Resolved! Any news on the Nexus 6 arriving with 02?

Just wanted to see if there was any updates on a rough date the Nexus 6 might land? My upgrade is due soon and depending on how long it will take to arrive in stores, I'm tempted to wait and see what it's like to hold.

Nokia android tablet revealed

http://m.bbc.co.uk/news/technology-30096603?ocid=socialflow_twitter#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa

refresh?

Hi guys..and galsI was just wondering if anyone knew about the o2 refresh.. And knew if you can get a new number with it or do you have to keep the same one?

Resolved! Charged for UK texts

I have recently been charged for UK texts fhat should have been included in my monthly allowance, O2 inform me that it is due to the international prefix 0044 or +44 being included in the number. As my stored numbers include the international prefix ...

I Phone 6 promised after 1 day - 8 days later still nothing!!

Hi ordered an iphone 6 last week sunday, the website said the phone was in stock and would be delivered the next day. 8 days later i still havent received anything. im thinking of just cancelling the order all together this is a real inconvenience an...

Resolved! 3G / 4G?

Where I work my phone often struggles to get a reliable 4G connection and keeps flicking between 4G and 3G. Will it it be draining the battery any faster by constantly doing this, and therefore would I be better off locking it to 3G when at work via ...

Resolved! free speaker

hi i just got an upgrade to a samsung s5 and it said that i can get a free speaker but i cant find it on here. is there another way i can claim this online as i don't really want to go into the shop (again)

Resolved! ending contract

Hi, i gave a months notice to end my contract a month early. It expired in September 14. I gave notice in july because on my o2 page i was told i could end my contract in August, one month early than it should be. Because i am partially sighted i do ...