on 18-10-2014 16:28
on 18-10-2014 16:28
I was waiting for Note 4 for quite a while as I can already upgrade my contract but I want this exactly device. Today I noticed that on the O2 website Note 4 is shown as In stock, and you can order it for next day delivery, but if you try to upgrade, it isn't available.
I tried to phone customer support, but with the same result -- they couldn't offer Note 4 as an upgrade.
I don't like this. If it will remain like this tomorrow, I might just switch to another network. Being an O2 customer proves to be a disadvantage.
on 18-10-2014 16:58
on 18-10-2014 16:58
on 18-10-2014 16:59
on 18-10-2014 16:59
on 18-10-2014 17:02
on 18-10-2014 17:09
on 18-10-2014 17:09
on 18-10-2014 17:11
on 18-10-2014 17:43
on 18-10-2014 17:43
The very least they should do is phone you back to upgrade but if you want to wait for the website I just hope it's sorted quickly.
on 18-10-2014 18:30
on 18-10-2014 19:17
on 18-10-2014 19:17
1 hr 32 minutes on phone and still on hold due to not being able to even see if I want to upgrade on the site rather than speak to them on the phone. So far over 15 mins on the chat waiting to talk to the retention team. have to say over the many years I have been with O2 I have never recieved such poor service. I called into an EE store today and had 3 people helping me as 2 of them were learning as much about the note 4 from what I was able to show it doing as I was learning about their network and prices
18-10-2014 19:21 - edited 18-10-2014 19:28
18-10-2014 19:21 - edited 18-10-2014 19:28
@Anonymous wrote:1 hr 32 minutes on phone and still on hold due to not being able to even see if I want to upgrade on the site rather than speak to them on the phone. So far over 15 mins on the chat waiting to talk to the retention team. have to say over the many years I have been with O2 I have never recieved such poor service. I called into an EE store today and had 3 people helping me as 2 of them were learning as much about the note 4 from what I was able to show it doing as I was learning about their network and prices
Apparently there is a glitch with the system today. One of our members works for O2 and clarified this earlier. They are working hard to correct this...so probably need to try again tomorrow?
Veritas Numquam Perit