Galaxy Note 4 -- not for existing customers?

[Anonymous]

I was waiting for Note 4 for quite a while as I can already upgrade my contract but I want this exactly device. Today I noticed that on the O2 website Note 4 is shown as In stock, and you can order it for next day delivery, but if you try to upgrade, it isn't available.

I tried to phone customer support, but with the same result -- they couldn't offer Note 4 as an upgrade.

I don't like this. If it will remain like this tomorrow, I might just switch to another network. Being an O2 customer proves to be a disadvantage.

[Anonymous]

shall I try and clarify it ?

[Anonymous]

That would be appreciated Rosadosc. 😄

[jonsie]

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@Anonymous wrote:
shall I try and clarify it ?

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That would be a big help😀

[MI5]

I can only assume it's a system error or waiting for an update......

[Bambino]

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@Anonymous wrote:
shall I try and clarify it ?

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Take your best shot. 

[Anonymous]

Well, if it's just a glitch, I'll give these guys a chance to recover I guess nothing would happen until Monday morning anyway. Thanks everyone for your advice and support!

[MI5]

Let us know what they say mate

[jonsie]

You're welcome☺

[Bambino]

If it's a glitch, fine. If not, you need to speak to CS and complain. Good luck. 

[Anonymous]

@Anonymous as I suspect of course you can upgrade to a note 4.

There is an IT issue with it, was suppose to be fixed by now but still not allowing upgrades to be put trough

No timescale I'm afraid, but as you can Imagine it is top priority as you are not the only customer that wants it .