cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy Note 4 -- not for existing customers?

Anonymous
Not applicable

I was waiting for Note 4 for quite a while as I can already upgrade my contract but I want this exactly device. Today I noticed that on the O2 website Note 4 is shown as In stock, and you can order it for next day delivery, but if you try to upgrade, it isn't available.

 

I tried to phone customer support, but with the same result -- they couldn't offer Note 4 as an upgrade.

 

I don't like this. If it will remain like this tomorrow, I might just switch to another network. Being an O2 customer proves to be a disadvantage.

Message 1 of 78
6,871 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

@Anonymous as I suspect of course you can upgrade to a note 4.

 

There is an IT issue with it, was suppose to be fixed by now but still not allowing upgrades to be put trough Smiley FrustratedDestroy

No timescale I'm afraid, but as you can Imagine it is top priority as you are not the only customer that wants it .

Message 20 of 78
2,217 Views
77 REPLIES 77

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
That's gotta be a glitch somewhere?
Even with the recent problems, there's no way I could see that policy actually being considered let alone passed
Message 2 of 78
4,657 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 3 of 78
4,656 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
Call 202 and speak to retentions, if anyone can put it through, it's them.
Message 4 of 78
4,653 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Bizarre if that is true!!
Maybe different after the site has updated overnight as I believe the Note 4 only went live earlier today....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 78
4,648 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

That's just plain wrong. If you're eligible for an upgrade, you should be entitled to upgrade to any phone of your choosing that O2 sells. 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 78
4,647 Views

Anonymous
Not applicable

It may be worth feeding your disappointment back to O2 via http://www.o2.co.uk/how-to-complain/complain although it can take up to 28 days to get a response. 

 

Does seem like madness. 

 

Did they explain why ?

Message 7 of 78
4,645 Views

Anonymous
Not applicable

How do I get to those retentions?

Message 8 of 78
4,624 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Anonymous wrote:

How do I get to those retentions?


Choose the leaving us option.
 

Message 9 of 78
4,618 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

Call Customer Services on 202 from your mobile and use the option that says you're looking to leave O2.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 10 of 78
4,617 Views