Introduce yourself

[Anonymous]

Hi all,

First of all, welcome to the community! If you want to get help, please post a new thread in the devices or products & services forums. However, if you would like to introduce yourself, this thread is the perfect place for it. I'll kick it off, just to get the ball rolling. 

So as you can see, my name is Leonard and I've joined the O2 team in June to take care of the community. I'd love to hear a bit more about you, so please let us know who you are

If you have any questions about the forum, suggestions or just want to have chat, please don't hesitate to give me a shout. 

Hope to speak soon!

Leonard

[Anonymous]

i got myself new sim card cause i lost me phone so i rang up to get a new 1 they sent me 1 out and it says invalid sim what do i do

[Anonymous]

Hi,

My name is Jess and I am wanting to buy an Iphone at the weekend on contract however I have asked some of my friends and they said I might not be able to get a contract due to having a low credit score. 

Because of my age and being so young I haven't had opportunites to boost up my credit score yet by buying a house etc. 

What is the criteria for getting an Iphone on contract. Please help!!

Thank you

[MI5]

It depends if the computer says "yes" or "no" 😞 You may be asked to pay a deposit upfront if you don't meet certain criteria. The only way you will know for sure is to try.

[MI5]

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@Anonymous wrote:
i got myself new sim card cause i lost me phone so i rang up to get a new 1 they sent me 1 out and it says invalid sim what do i do

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Call CS to activate the SIM card.

[Anonymous]

Thank you for the response. I don't mind paying money upfront but I just didn't want to travel to the o2 shop and then be refused or not have the correct documents with me.

[MI5]

Take ID, passport, utility bill, drivers license etc (whatever you have). Unfortunately, no way guessing the answer up front. You could always call CS to check first......

[perksie]

It almost certain that you must be on the Electoral Roll and over 18.

There's a lot of info here about how to improve your credit rating should you need it:

http://www.moneysavingexpert.com/loans/credit-rating-credit-score

[Anonymous]

Hi everyone, im needing help and advise from yourselves.

Ive got this Htc one x phone and i cant get on with it, so can i change it though O2 or do i have to sell it and buy another phone.

Rach007.

[Liquid]

Welcome to the forums:)

Is it a contract phone?

[jonsie]

It depends on how long you have had the phone.