What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...
O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...
Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...
My account tells me I'm all set for volt benefits and will take a few days to show in my O2 account. It is now 3.5 weeks since showing it will take a few days. Should it be on by now.
We’re being called by someone purporting to be from O2, telling us the service will stop unless they send us a new SIM. Is this genuine?
Hi I think I’ve been conned into something I didn’t understand…. I complained to Virgin that my WiFi was bad so they made me sign up to get a sim card saying it would boost WiFi in the house. I’ve never used the SIM card as I have no need for it/ no ...
I have an o2 account and have devices associated with it however I cannot access my phone tariff. It may be linked to a different account but I can’t access it - can you help me link my phone tariff to the account I can access?
I was on an o2 PAYG sim.I signed up for the virgin o2 supercharged Volt plan for 18 months. My Broadband has been activated but my mobile is still on a PAYG.How do I swap my mobile over to the monthly volt plan? I selected "keep my existing number", ...
I was looking to upgrade to a new sim only plan. I remain an Virgin and 02 customer, however receive this message before proceeding. "Sorry, as you are no longer eligible for supercharge benefits you new plan won't include Volt boosts like double dat...
What does”out of bundle charges reduction” mean?
Hello, we are switching my son's mobile contract from BT to o2. You have just confirmed: Hello Andrew,Just letting you know that your number (REMOVED) with Tariff Plan: Volt Sim Only, 5GB, Unlimited UK Minutes, Unlimited UK Texts has now been activat...
Hi, I was an existing Virgin Media customer and decided to purchase a SIM only deal directly from O2 site. I was given the impression that I would then qualify for the Volt benefits after my 02 account was active for 14 days. It has been nearly 2 mon...
I joined Virgin 3 weeks ago, with package came an 02 Sim card. Brought old number with me. No problem. Well until I tried to check my account details and nothing exists. Up to now have an account number. 3 billing numbers. 2 direct debits set up by O...
