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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3359 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5219 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16406 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8303 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7684 Views
  • 6 replies
  • 0 kudos

Credit File showing as 2 months arrears and i'm not!

Anyone had any joy ever getting a reply from the Credit File Referrals team. I am currently going through a mortgage application and O2 are reporting i am 2 months in arrears which i'm not! Desperate to get this resolved and emailed them over 2 weeks...

rkee083 by Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Resolved! Multi sim or duplicate sim

Hi in currently have a sim fir my iPhone 15 on contract with a huge data allowance. I want to use some of this data in a 4g router for a stronger connection outdoors. How do I go about doing this. I don’t want to be paying for another data plan when ...

AXIS by Level 1: Joiner
  • 151 Views
  • 2 replies
  • 0 kudos

SIM swap still processing

Hi,Desperately trying to find a solution to my SIM swap nightmare! It’s been in ‘processing’ for 7 days now. The store and customer services don’t seem to be able to do anything apart from escalate it to the elusive back end team. How can it take so ...

DD91 by Level 1: Joiner
  • 324 Views
  • 5 replies
  • 0 kudos

voicemail saying full when empty

My Voicemail is saying full when it's empty. I've changed phones and I've still got the same issue. My phone is iphone 15. I've been onto 02 numerous times over past four months but nothing gets done to fix the issue. Help appreciated.

Resolved! Genuine password reset email?

Hi all we had a password email reset link which i don't think we requested. if it was genuine how long would the link say it is valid for? I would expect only 30 mins or something... this says much longer.