Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Make sure contract doesn't renew

Hi How do I make sure my contract does not renew

Resolved! Want to cancel my sim for my iPad

I bought a iPad and the payment plan is for 4 years after 2 years I can cancel my sim it’s been 2 years now and I want to cancel my sim

Resolved! Change sim from O2 to different provider

I have a very old phone and want to use it with a different Sim (from Sky) in addition to my current phone with O2. My phone number seems to be attached to the very old one as well as the current phone, and I am not sure how to change sim to a sky si...

Resolved! Changing delivery address

Hey. I’ve just upgraded my phone but I haven’t updated my address and I don’t want it to get delivered to my old address. How do I change my delivery address in time???

Resolved! Turkey Travel

I’m going to Turkey for the weekend, which is the best bolt on to get?

Resolved! No service abroad

We have two O2 pay monthly iPhone 7's one works fine in the USA, the other shows no service. O2 customer service tell me it's fine, then just cut me off when it gets too difficult. Pretty rubbish service. Any ideas O2?

Resolved! unrequested change to registered account

I have had my mobile number linked to the same email since 2011. Not sure if this is relevant but I updated to SIM only in January. Since early March I have not been able to access my phone number/bill account via my previously registered email/login...

Resolved! Line diconnected

My phone line was disconnected because the bill was not paid but I Have paid and still not working

Resolved! O2 open discount

Hi, I am eligible through my work to obtain a discount on my O2 contract using O2 open. I have applied for the discount on the website and been sent an email to confirm. The link in the email brings me back to the website but after clicking on my pho...

Recent itemised calls

Hi, How can I view recent itemised calls since the last bill? For example; last bill end Feb, can view all itemised calls up to that date. However, I need to view calls made since that, without having to wait till end March. The feature was there in ...

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