Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Do I have a warranty

My iPhone 13 Pro Max has recently started crashing completely and restarting, more than 10+ times a day is regular now it happened four of nowhere ky phone is up to date and all the apps are. i got my contract through a comparison site am I covered?

Resolved! Verify your email address fail to receive email

Virtual assistant could not help and Live chat did not respond and I still cannot receive the mail from O2 with the link to verify my email address

Resolved! Travelling to Thailand

I am on unlimited texts and calls and 40 G data. What are the charges for using my phone in Thailand and how do I minimise them? Thanks

Resolved! No update on device delivery after 2 weeks post order

Has anyone had their s8 ultra? I ordered mine 2 weeks ago, but 02 can’t tell me if it will be available tomorrow? Thigh if I ordered it today, the delivery is stating up to 1 week. How long hav people actually had to wait for this? I thought two week...

Resolved! Number transfer

I bought a payg sim for the memorable number and requested it be transferred to my monthly contract last night. Any idea how long this will take?

Resolved! O2's Bank

Is it true that O2 has changed it's bank. I would like confirmation as I've received an eMail to inform me that a new Direct Debit is being set up. Thanks.

Resolved! new sim only monthly contract - once you insert sim does it automatically change the number over

Order a new sim only contract - SIM arrived and put in phone. I provided the pac code as part of the order details so will the number now be swapped form ee to o2?

Resolved! QR code and activation code

Hi,I bought Galaxy Watch 3 LTE and when try to connect to network via phone my phone ask me for QR code or activation code. Where I can find codes, please.

Resolved! Claim Fitbit versa 4

Hi I upgraded to a Google pixel 7 on 28/12/22 how do I claim the Fitbit versa 4 please

Resolved! Sim not provisioned

Hi..I have recently got a "sim not provisioned" message on my fone. I have been to my O2 shop twice now..each time they put a new sim in..I was told to wait 24hrs in both cases for the new sim to work..Still not working...I have been without data and...

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