Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ending my contract

I have switched my number to my new account with EE.My contract has ended but I do still pay an airtime bill usually.Will this automatically end or how do I end my contract with o2?Thanks.

Resolved! upgrade phone

I can get an upgrade from my o2 contract to tesco mobile. Iphone 13 for 36 months, 25 gb for 34.99 a month. with a tesco clubcard deal. Can you match this price/deal or do i have to move to tesco. Thankyou.

No signal for a week

Hi, I received a message last week saying o2 were carrying out an upgrade. Since then I've struggled to get a signal wherever I go and when I do get a signal the call drops. I have rebooted my phone but have not had a signal at home in over a week

Being chased for payment for an account that was closed in December 2022

Sorry to start like this but your phone support service must be one of the worst ever experienced.On 13th December I closed my old o2 account and asked my account to be deleted as I no longer wanted my phone number.I then opened a new account which I...

Resolved! can i change my data allowance for one month only then go back the original .

I would like to up my data allowance for just one month then drop back .Can this be done just for one month if or will this be fixed for a minimum period ?.My contract is monthly and not a fixed period

Resolved! vat receipt

Why have you stopped sending me a VAT invoice?

Resolved! Services cut ooff

Hi I need my services ojt back on

Resolved! Are there any deals if you have two devices on Pay Monthly?

I currently own an iPhone on Pay Monthly, which is nearly at the end of the contract and will be getting upgraded in a few months. However, I've been considering getting an iPad of some sort too and see that O2 do them on Pay Monthly. I was just wond...

Resolved! I keep recieved the same SMS over and over

Good morning allFor a few weeks, my SMSs have been duplicated and replicated quite a few times. I keep receiving the same SMS many times - the most was 29 times. These happened with most, if not all, of the numbers, which stopped at one point without...

Resolved! Refund

Hi All, So, I decided to pay my remaining handset balance in full on May 2nd, via MyO2 app. 10 minutes later, I then phoned to cancel my monthly rolling contract as I was switching provider. I was then sent a final bill while I was on the phone to O2...

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