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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 25149 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 216251 Views
  • 2 replies
  • 2 kudos

Resolved! billing after contract cancelled

I cancelled my o2 sim only mobile contract on 5th April and received an acknowledgement together with a PAC code.However,i have been sent an email today regarding an alleged unpaid bill for the period 1st May-1st June,telling me that if the bill is n...

mickj by • Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Claiming ear buds after upgrade

Hi has anyone else had issues claiming free ear buds after an upgrade? I have been trying for a month to claim my free ear buds after upgrading my phone but I keep getting palmed of with excuses like we are having issues with the link, try again in 2...

GRM by • Level 1: Joiner
  • 650 Views
  • 6 replies
  • 0 kudos

Resolved! Charges for being in Albania when I was in Greece

I have been charged data charges for being in Albania when I was in Greece. I only discovered this when I left. Can customer service please correct this as I was never in Albania and am being charged nearly £50?

AJF1 by • Level 1: Joiner
  • 928 Views
  • 3 replies
  • 0 kudos

Resolved! O2 has put Credit File in Default

Hi, We have taken a Broadband and Mobile connection and cancelled within cooling off period last year April. Customer Services mentioned that they have closed the account. However in a Mortgage Application we found that my wife account has been put a...

Bhas by • Level 1: Joiner
  • 1160 Views
  • 5 replies
  • 0 kudos

Cant recieve calls or texts from other service providers

Is anyone able to help. It has been 2 weeks since my 'successful' port in from 3 to O2. I cannt recieve calls or texts from anyone who use doesn't use O2. I'm sick of being promised calls and I'm sick of it being escalated to the back office and NOTH...

HL91 by • Level 1: Joiner
  • 803 Views
  • 9 replies
  • 1 kudos

Resolved! Cancellation of unused account

Hi, I have an account which has been dormant since my mother passed away. Can I cencel it please?

O2 Samsung Galaxy Buds2 promotion

Having upgraded to a Samsung A54 at the end of April I qualified for a pair of Samsung Buds2. Text message duly arrived from O2 mid-May with link and code. Included link worked, taking me to the O2 online shop, but the promo code to zero the price ca...

jimbob2 by • Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

Resolved! Sim card

Hi my sim card is not activated its been over 3days still no activation 

Noel0121 by • Level 1: Joiner
  • 230 Views
  • 1 replies
  • 0 kudos
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