Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

4g speed increase

It seems o2 have done something with a local mast where I work in london as im now getting 50mbps and over 20 upload and last week it was more like 12 download maybe we are getting there at last

Resolved! Restarting contract

I was luckily able to freeze my contract whilst out of the country, how do I restart it?

Resolved! Continuation of account validity

I am a low user and use my PAYG mobile phone (not 'Smartphone' - calls and texts only, no data) only for emergencies and occasional calls/messages.I understand that if the phone is not used for a specific period of time, the account may be closed and...

order not received for over one month.....

Hello About one month ago I placed an order for an iphone 5c. At the time of ordering it was my understanding the phone would be delivered in 24h. However, it seems the courier (UKMail) never delivered the package, On the tracking feature of their we...

Resolved! Unlock

I have got my unlock code and have put different sim in then it asks for sim pin which is12 digits long . When I do this it says it's incorrect can anybody help .

Resolved! New sim

Hi, my daughter gave me her old iPhone, how can I transfer my balance onto a new 02 sim from my old 02 sim

Resolved! Why can't I access my voicemail?

I need to check a voicemail on an old number/phone that was sent recently but I have no credit and I'm not topping up just to check a voicemail. I set up the voicemail ages ago when I was using the phone and chose my own pin, today when I used my lan...

Resolved! Changing number

Is this possible, if you have a new pay&go sim card but you are currently on contract and want to change your number, can you use that number from the new pay&go sim card instead rather then getting a random number from the system?

Resolved! Unlock iphone 4

Recently bought old I phone 4 off friend which is locked to O2. At end of her contract she requested phone to be unlocked. Had confirmation e mail today to say the process needs to be completed by adding a non 02 sim and connecting to I tunes. This I...

Resolved! gsm

I am thinking about buying a new phone it is the Mpie 909t, Android 4.4 3g smartphone,quad core, but it only works with GSM +WCDMA networks :850/900/1800/1900 MHZ, WCDMA 850/2100 MHZ. I live in the United Kingdom (England) before i do buy the phone i...

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