Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Up grading from pay & go to monthly

I want to upgrade to monthly asi have lost pay go phone and sim..there offers that I have put a validation code thats been text to old paygo sim card but as i have lost it i can not code so i now stuck PLEASE HELP Xx

Resolved! Being rippped off :(

I have an o2 account, with a Nokia BL-5CB...and guess how much i'm paying...? £27!!!!!!!!! thats for a phone with no interent, no camera etc etc! it's barely colour!! this is all because my old o2 phone broke, o2 wanted £180 to fix it, the phone wasn...

Copy of Contract online?

Hi Is it possible to get a copy of your contract online as i cant find the paper copy that was issued to me Thanks

cancelling an upgrade

HiI'm looking to upgrade my phone and have chosen a phone online rather than looking through it in the shop. When I get my phone and if I choose to cancel within 7 days, will this commpletely cancel the contract with o2 or will it revert back to the ...

Are SIM swaps taking a long time?

Hi All. This is my first message here, so hello everyone! I did a SIM swap yesterday at 5.30pm. My old phone went off at about 7.30pm, however my new SIM has yet to be activated on an iPhone 4. I checked I had entered a 19 digit number yesterday, but...

Payment extension on Pay monthly

Hi O2, Am heading overseas for two weeks and need to extend my billing deadline by about two days. Can this be done?

Resolved! When is Peak/off peak time?

I thought after 6 would be off peak, but I've been charged £9.77 for a call starting at 18.02.I can't find the information anywhere on MyO2.Can anyone advise please?ThanksDot

11 days (so far) without being connected

I took out an iPhone 5 contract with O2 as a new customer on the day they were released - September 21st. The systems all crashed straight away and all of the contracts etc were had to be done on paper at the time, 24 hours later I still had no servi...

Iphone 5, Sim free.

Can I buy SIM FREE Iphone 5 from O2, and obtain nano sim from O2, and continue to use my simplicity contract which is 4 months old. Geoff2012

Data abroad (Canada) problem with excessive charges

I've been an O2 customer for a number of years and have been "ok" with their data abroad policy. I can usually get away with using less than 50mb and getting my £40 extra charge when I get back. At the moment I'm in Canada. I've just got a text from ...

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