Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! just had a text saying thanks for topping up when i haven't i now have £10 more credit

just had a text saying thanks for topping up when i haven't i now have £10 more credit

Resolved! Refresh - Will my number be kept by default?

Hi - this is quite a simple question really, but the answer is nowhere to be found! If I order a new phone as "o2 Refresh" I want to know if by default my number will remain the same. I've had the same number for a looooong time and don't want a new ...

Resolved! Cancel Contract Notice

My contract is up on 24th April. How much notice do o2 require and do they want it in writing??

Name change

I have requested to change my surname via the BusinessTOO@o2.com and i'm wondering how long does it take for an email to be picked up? Thanks

Resolved! Leaving o2

Hi I'm new here and I was wondering if you can help me my contract with o2 ends at the end of next month & I'm thinking of leaving o2 (but what I want to know is are there any hidden fees for if i decide to cancel early?)

Easy Upgrade.

Pooped into local shop to see about upgrade as Open now available on iPhone 6. Wasn't sure if I'd pass the Credit Check etc for refresh put was all pretty straightforward enough.Great Service yet again from O2 Huntingdon!

Resolved! Where does my money go?

How can I find out how my pay as you go top up has been spent? I don't know what part of my phone usage is using up all my credit.

Resolved! iPad sim - stopping pay-as-you-go payments

I recently ditched my old "new iPad" (ipad 3 in other words) for a swanky iPad Air 2. They've shrunk the sim yet again, so my existing O2 sim was no good. Being a total muppet, I tried the old trick of trimming it, but that didn't work, so I just wen...

Resolved! Change from pay as you go to pay monthly.

Why is this so difficult? Have I missed something or do I really need to go through the new Sim and forms route?Thanks

Resolved! Upgrade code help please

I want to upgrade my phone. I got as far as where it says send a code to your phone however I do not have the phone anymore so how can I get past this bit. Live chat is down too so cant chat to anyone,

O2

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