Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Large charge added overnight

Large unexpected charge added overnight on 1/6/16. Would appear to be an unanswered call to a patient in hospital. Have had 2 good responses from telephone and text enquiry from O2 but so far no message on progress of solution.. However I am having d...

Never got 4g - North East

Hey all I have a Galaxy S6, but I rarely if ever have 4g when I am around my home town of Stockton on Tees.The coverage for O2 seems pretty appalling most places I go to be honest. 3g.... seems fine, but I can never access Youtube for instance. I am ...

Resolved! shortcode 34060012 - unexpected charges

Hi - my son has just got a new iPhone is now being charged £3.75 every week by shortcode 34060012. He has no idea who this is & how to stop it. Any help please? The charge occurs every 7 days

Resolved! V A T Invoice for Pay and Go

Hello,I need vat invoices for all of my mobile phone top ups where can I find these on the 02 website? Would be grateful if you can help.

Resolved! How long before you can upgrade with 02 Sim only

Hi all using a note 5 and had to get it imported and chose a sim only contract 12 months on 02.When the note 6 arrives I want to upgrade straight away. How long do you have to been on a sim only plan for ?Cheers.

Unable to pay my 3 monthly accounts

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest. Why!!! I hear you ask, you payment systems and the faults has meant...

Resolved! O2 account money taken no bars for two days now!!!

so i payed my bill simple simple, but then i turned it on and off my phone and no bars, ok so normal for about 7 hours no bars still i contacted a guru sent me a new sim, no bars still, then i asked customer service to help me , they tried answered m...

Resolved! Paying my bill from abroad

I recently moved to Ireland and closed my pay monthly account, cancelling the direct debit. Today I received a text telling me my account was overdue (because I cancelled the d/d, the final bill was not paid.) I tried seven times to call and pay over...

Recieving sms

Cant recieve sms to my phone after changing my number to o2 from another providor, does anyone know how long will take please

Resolved! pay to go international calls

Hi all, I just got a pay & go sim card and I am going to top up with a 15 bundle (2GB/750 minutes/2000 texts).I wonder because I can't seem to find this information; can you make any international calls within this bundle? (UK to european countries) ...

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