Solved: Large charge added overnight

Anonymous · ‎09-06-2016

Large unexpected charge added overnight on 1/6/16. Would appear to be an unanswered call to a patient in hospital. Have had 2 good responses from telephone and text enquiry from O2 but so far no message on progress of solution.. However I am having difficulty contacting via text now and ask anyone advice on how to proceed. What have I done wrong I wonder.

MI5 · ‎09-06-2016

Call CS on the contact numbers here http://www.o2.co.uk/contactus (202 for contract phones) and there is also a complaints link if you feel you aren't making progress with CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎09-06-2016

Call CS on the contact numbers here http://www.o2.co.uk/contactus (202 for contract phones) and there is also a complaints link if you feel you aren't making progress with CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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