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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23859 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 214364 Views
  • 2 replies
  • 2 kudos

Resolved! Deposit for contract

Hi , good morning, can anyone help?On Tuesday I applied for a sim only deal which has arrived, but I then applied for iPhone 7 contract to which I received "we need a deposit of £150 cos my credit" (yes a bad credit history and had even messed up wit...

Anonymous by • Not applicable
  • 1420 Views
  • 3 replies
  • 0 kudos

Resolved! Update Account

I have returned to o2 but when setting up my account all my old info is there including my balance. I want it all transferred to my new number.

Anonymous by • Not applicable
  • 1020 Views
  • 3 replies
  • 0 kudos

Signal just not good enough!

I can't even call 02 as the signal strength is bad in Windlesham, Surrey - so when I go online or check my emails, not a lot happens, but I'm still charged for browsing! I've been stupid to keep trying to get my emails and browse FB as it has cost me...

Anonymous by • Not applicable
  • 1153 Views
  • 3 replies
  • 0 kudos

Resolved! Remove bolt on

I've added the works bolt on instead of the works on off, how do I remove the works from my account?

Anonymous by • Not applicable
  • 2299 Views
  • 3 replies
  • 0 kudos

Resolved! Contract Problems

Hi guys,and gals, I have a small issue which involves a very close friend who's not very clued up at all and I cant research this problem online either. So I have registered here to get you guys help. Right ok then...... My 'friend' has a contracted ...

Anonymous by • Not applicable
  • 1352 Views
  • 4 replies
  • 0 kudos

Resolved! Switch from monthly contract to pay as you go

I barely use my allowance and my contract is about to conclude. Pay as you go looks better for me. What steps do I need to take and could I keep my existing phone number. Thanks for looking.

Anonymous by • Not applicable
  • 14754 Views
  • 3 replies
  • 0 kudos

Resolved! payment

is it possible to pay for a mobile in store to get a mobile from the o2 online shop

Anonymous by • Not applicable
  • 1189 Views
  • 4 replies
  • 0 kudos

02

Can i please ask if anyone has had good customer service from 02 and what was the issue and how did you resolve it?Apparently I have topped up a day early on my monthly bundle I have with 02 of £20. Due to this they will not refund me the money or mo...

Anonymous by • Not applicable
  • 890 Views
  • 2 replies
  • 0 kudos

Resolved! TOP-UP FAILURE

hi,i have been unable to top up my SIM since after setting it up in my phone.i keep getting error messages when i try online or using the top up call line.has anyone else had this problem?how was it resolved?any help will be greatly appreciated.cheer...

Anonymous by • Not applicable
  • 2460 Views
  • 11 replies
  • 0 kudos
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