Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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Saying new phone coming tomorrow find out it's ukmail and think oh god

Resolved! VoLTE on arnitary device

Is O2 allowing turning on VoLTE in account even if the device is not listed on O2's device as eligible?Does O2 intentionally prevent use of other VoLTE devices currently? Or has anyone made it working on other devices such as those Android devices no...

Resolved! Change Talkalot tariff

I have a simple on a Talkalot tariff I cannot change it by calling since my microphone is not working, so I tried changing it with my O2 but it says try again later.

Resolved! going broad

Hi, i'm going abroad,and not sure how to set up my Samsung J3 Im on payg classic. and not very good with phones. Doh!!

Resolved! Lost tablet,still waiting for sim.

Hi.Three weeks in to a new contract,I lost a Galaxy tablet,believed to be left on a plane.No chance to track it as it was in airplane mode.I phoned o2 to report it,and was told that they would block it and send me out a new sim with the same number t...

Resolved! How can I change my direct debit date online

Hi, i have a monthly contract and act and need to change my DD date, any ideas how to do this online? thanks

Resolved! Lost/stolen sim

My daughter pay as you go somewhere, is being used by someone as she lost her phone, is there a way to turn the sim off as whoever has it is ringing all her contact's

Resolved! PAC Code

Hi, Can i get my PAC code please? I am leaving O2. Best Regards

Resolved! Upgrading next month

Hi I am due an upgrade next month and carphone warehouse have much cheaper deals than on O2. I see that some people say carphone warehouse is worse but why is this? I never feel the need to upgrade early or anything like that and I'm perfectly happy ...

Resolved! change payment date

Hi i would like to change my payment date to the 15th of every month please

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