Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Closing my Account

I am out of contract and changing provider from o2, I have requested a PAC code, do I also need to cancel my account or is this done automatically as I am out of contract?

Resolved! Cancelling airtime contract, keeping device contract

Can I cancel my airtime contract but still keep my device payment plan?

Resolved! T he end of 3g

Hi, I have a Samsung galaxy A7 (2018) which is currently running on 3G. Is this phones compatible with 4G please and will you send me a new Sim.

Money has been taken this morning for 2 bills I already paid

I sat and paid all bills over the weekend that are on my account yet this morning you tried to take one bill amount from one account of £73.01 which I already paid and you've took £17.82 from another account but I already paid that bill amount. I nee...

Resolved! Number change

Hi. How do I change my number ASAP? Please

Resolved! MyO2 acciunt

Hello - I was sent a text today saying that I had used 80% of my data this month. I wanted to top up with a bit more data to see me through the next few days. However, when I went into my O2 app, it says “oops something went wrong. My O2 isn’t availa...

Resolved! Charged twice for donation to Comic Relief

On Friday 15 March, through my 02 account/phone, I was charged £40 for my donation to Comic Relief.However, I see that this month, the same charge is going through. I am very confused. Why is this happening? Please advise as soon as possible. I am un...

Bill

I've paid a bill but it hasn't appeared on My 02

Resolved! Sim card

Hi, I recently upgraded one of the phones I have on pay monthly with you. I ordered a new sim due to the previous sim being lost. The new sim doesn’t work. Please can you advise?

Significant bill rise

I recently received email informing me my bill was going up to £88.88 however the mobile ending 9385 is not mine I usually pay around £30 per month

O2

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