Closing my Account

[Northerngeezer]

I am out of contract and changing provider from o2, I have requested a PAC code, do I also need to cancel my account or is this done automatically as I am out of contract?

[MI5]

@Northerngeezer 

It's automatic once your number ports out.

Guide: Cancelling Your Contract 

[Bambino]

@Northerngeezer When your new provider uses your PAC it automatically cancels your contract, but do not cancel your Direct Debit until you receive a zero bill from O2. Many people get caught out like that, and find themselves with credit rating problems if they cancel the DD too soon. 

Cancelling your contract - An updated guide - O2 Community

PAC code (o2.co.uk)

[Northerngeezer]

Ah, then I've got a problem, o2 have taken a payment from my account AFTER porting out!

[MI5]

@Northerngeezer 

You will get your final bill after leaving.

Leave your direct debit in place to avoid issues in paying.

[Northerngeezer]

That doesn't really answer my question, a direct debit payment has already been taken out AFTER porting but before I received a final bill, my view, o2 owe me money so what's the answer, contact accounts or make a complaint?

[MI5]

@Northerngeezer 

https://www.o2.co.uk/help/account-and-billing/refunds

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Northerngeezer]

Thanks, I'll ring them tomorrow. 

[MI5]

Welcome

[gmarkj]

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@Northerngeezer wrote:

Ah, then I've got a problem, o2 have taken a payment from my account AFTER porting out!

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Don't forget that the bill is generated 14 days before payment is taken, so if you ported out after the bill was created then the payment was still pending.

As @MI5 says you will then get a credit for the days you were charged for but did not use @Northerngeezer , and the best people to talk to are the payment management team.