Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Ipad Pro Order

I ordered the new Ipad Pro yesterday at 3pm on contract (pay monthly) - the website suggests that if you order before midnight it will arrive the next day. I received email confirmation of the contract and the order was being processed. However I hav...

I've been cut off

I've paid my bill but still remain unable to use my services

iPad Pro 2020 dispatch email

So I ordered the new iPad Pro 2020 on contract and I’ve received all the emails about the contract Except the dispatch email. I was also told that I would receive it the next working day. How come I can't even communicate with customer service? What ...

Resolved! Proof of Purchase for my Phone

Hi, I'm trying to get a proof of purchase for my new Samsung S20 Ultra so I can claim the Galaxy buds however, I am struggling to get it. I can't see any option for a live chat anymore which is what I would normally use and so I have called them on t...

new Acc not set up so have no phone access

Moved to 02 from Tesco. Should have all moved yesterday but when trying to set up acc text messaging not coming in to start the process so need to go to shop which is close just need a number to speak to someone to sort but finding a number is imposs...

Defer payments

Hi will o2 defer our payments as we are self employed and have no money coming in at the moment

o2 open

Hi Hope you all are staing safe. I was wondering if you can help. I have recently upgraded and now i would like to use my cousin company discount on airtime. He works for asda now can you please kinldy advice me how to use his discount on my airtime....

Resolved! 2 numbers how to upgrade

Hi, I currently have 2 numbers on my account and want to upgrade. How do I get rid of the number I don't use and upgrade on the one I do.Thank youx

Monthly bill

Can customers pause paying there bills while this Coronavirus lockdown is on and suspend service until we can return to work? Then resume again with no penalties when the working bans are lifted by the government?

Phone barred

My phone has been barred even though bill paid? It’s been off for two days now, I work at a hospital and had to move out of home to keep my son safe, he is high risk now I can’t speak to him or get hold of the person caring for him! Need my phone and...

O2

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