Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Swap from Virgin to O2

I'm trying to swap my number from Virgin to O2. My Virgin SIM hasn't been used for a while and I think the SIM has been deactivated. To do the SIM swap, I think I need to get a code sent to my Virgin SIM, but can't do that if it has no service. I hav...

Boot loop

Hi has anyone had this boot loop thing I’m at my wits end with daughters phone please can anyone help

De to I phone 15 pro

I ordered phone with e sim.How does it work is all set up .on entering e sim it said incompatible.although I ordered phone with e sim.should it all be set up ?

Roaming

I block data while roaming accidentally

Upgraded Apple Watch paying for two syncs. O2 can’t help apparently?

I have been having a problem since July with no fix. I upgraded my watch and received the new one. It would not connect to the original plan. Lots of back and forth and official complaints. The resolution was to set up a new plan and the other would ...

Bill payment

Hi there, I have received multiple texts and emails saying I have not paid my bill. My direct debit has come out of my account as usual so I am unsure why O2 think I haven't paid? Please can you advise what I should do next.

Check my phone bill

I need to check to see if my 02 mobile phone bill has been paid

my bill is too high

my bill is 3 times what it should be, how do I get a refund?

Monthly Billing

Has anybody ever had an issue where O2 have taken your montly payment out the bank but saying they have failed to recieve the payment, I have 2 contracts with them and both bills come out the same day each month and they have done this month as usual...

Problem following the port of a number

Hi, I initially had a lot of problems trying to get my number onto an o2 SIM and some still remain. Although the number is reachable for calls, there is a problem with text messages. When sending messages this can appear on someone else’s phone as ha...

O2

Forum Posts