Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order

I haven't had any updates on my order and my o2 account doesn't say I have anything purchased could you please help

Resolved! Search the community

Is there a scam going round? I received a text tonight saying that my bill isn't paid but it's a Direct debit and has gone though. Heather

No signal

Hello, I get 0% signal whilst in Wythenshawe hospital. I rely on my network in order to receive important calls. The postcode is M23 9LT. The network coverage checker shows that there is no issue with the signal. However this is clearly not the case....

service upgrade interuptions

I have 3 SIM only phones on my account and had 3 interruptions for 3 to 4 days to my phone service at home over the last few weeks and have had notification of yet another to start tomorrow. I have tried to work from home but these so called 'service...

Resolved! Scam text message ?

Hello, I recently got this text from the number +44 7385 653541Saying ‘ o2:We have been unable to take payment, please re-attempt here at our secure site ("website")Has anyone else had this? Is this legit or a scam?Thanks

Resolved! Is this a scam

Had someone text me with the above link saying I needed to update my bank details to avoid future late payment charges , I haven’t changed my details in years and also they want card details , bank account details mother’s maiden name ??? Help

Resolved! Device Plan

Hi, I want to know if I pay off my device plan completely with o2 before my contract ends, can I cancel my airtime plan with them without any repercussions? I want to switch to another company. Thank you in advance

Resolved! Changing my free add on

I’ve just changed my tariff and chose Amazon Prime Video but want to change it to Disney+. Is there a period of time after you start your contract where u can do this? Or once you’ve chosen is that it?

Resolved! Proof of purchase.

Hello. I bought samsung galaxy S20 and I would like to order a free samsung galaxy buds plus. So i need to download a proof of purchase. I can not find where to download it. All I got on email is order confirmation.

Resolved! New sim confused about bill

Hi, Iv just recieved my sim,and a bill..i have not activated my sim or even put it in a phone yet, but have a bill to be paid on the 14 August ... I'm a little confused about having a bill for a sim that's not yet being used? Can you help? Thank you.

O2

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