Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel order

I want to cancel order as follows NC29516696 because I have not ordered

Cancelling contract without calling`

Im starting to get annoyed. I suffer from extreme anxiety and am being forced to make a call to cancel my contract. This is disgusting and bordering discrimination. I have tried to find many work arounds and cannot.

ipad not charging

hello my ipad has stopped charging it is not the charger as that seems to be working in other things

My number transferred to EE this morning, but it's now mid-afternoon and O2 still haven't disabled

I got a text from EE this morning saying transfer is complete. If I call from my old telephone number from my EE SIM, I get through to EE voicemail. If I call from my old O2 sim (in another phone) it says number is busy. I called EE about this and th...

Resolved! Swapping to new contract

I'm thinking of starting a new sim contract due to a student discount offer which ends soon. However my current contract doesn't end until August. I can't just upgrade my contract as the student discount offer isn't available when doing it that way. ...

Resolved! Settlement for device plan agreement (leaving O2)

I've left O2 and transferred my number to a different provider. I've also received my final 'device plan statement' which I need to pay to formally leave. However, O2 provide no way of actually paying it... they've texted me saying I can pay via 'MyO...

Resolved! Vat

I need a car breakdown on my monthly bills please as it’s a business phone . Thanks

App

I have a problem logging into the app.

Resolved! 1£eRbuds

Hi , is any one know how to get those 1£ earbuds that was in a offer with a new phone when upgrade??. Got the phone but no earbuds

Waiting for my order to be processed

Hi GuyzI upgraded my sim only to a handset on the 29th Dec 2023 and literally on the 2nd Jan 2024 I received the order delivered VIA dpd but they had sent the incorrect product. After 4 hours going through loopholes round and round I managed to get t...

O2

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