Solved: Re: account in the negative (minus)

Anonymous · ‎25-04-2014

My account balance is a negative number..meaning that O2 owes me! Can I get thus money transfered back to my bank account???

MI5 · ‎25-04-2014

Yes you can. Call cs to arrange but note it can take up to 14 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

Anonymous · ‎25-04-2014

Hi.

This money owed could be offset against your next bill.

Contact O2 Customer Services on 202 to discuss your account options if your wanting this money back.

MI5 · ‎25-04-2014

Yes you can. Call cs to arrange but note it can take up to 14 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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jonsie · ‎25-04-2014

Form here if you want it back in your originating account :

https://www.o2.co.uk/apps/help/help?qid=1&q1=34

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎25-04-2014

That form is for after the final bill can it be used anytime not sure if that's what the op wants

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