Wrong contract added - complaint customer services

[AKG]

Hi,

I would like to put a complaint with regards to the last order that was placed by mistake by your sales team. I have asked an additional number to be added to my exciting airtime plan as per the notes posted in my account. However the sales person I spoke to has changed my contract . This is not what I clearly requested. The service provided was very poor and I would like this is to be immediately reverted

Please can you urgently call me back to resolve this matter

Thank you 

Kind regards

Karim 

[pgn]

You need to contact O2 directly, this is only a customer forum, @AKG 

contact the sales team as they can help with that – message them on Social Media if that works for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

[Enlli]

This is not O2 but a community of customers like yourself. Nobody from O2 will read your post.

Maybe worth contacting Sales

Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Alternatively ring Customer Services on 202 from your O2 phone or

Message O2 on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

[MI5]

@AKG 

Complaints here. Use Resolver.

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf