Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 24661 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 215942 Views
  • 2 replies
  • 2 kudos

Resolved! Cancelling a contract

Hi, im just hoping for a bit of advice here and wondering what the best option for me to take is. Some years ago, I took out two contracts with o2 under my name, one for me and one for my mum. I have continued with paying them an they are up to date ...

Maseyy by Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! Going to switch from my iPhone 14 Pro to an iPhone 15 Pro Max

Is it easy to do with Switch Up? I have a Switch Up Bolt on which I have not used yet, and I got this phone in July before the 3rd of August Switch Up rule change, I’m on a 3 year contract for an iPhone 14 Pro, I’m looking to upgrade to the iPhone 15...

Why u charging me again!!!

I have paid this amount of £75 for using airtime last month, why am I getting Cherch again!!! you idiot have stopped my allowance again!!! When I need it the must!!!can u stupid people give me call I wanna cancel my contract with u ******’s as u don’...

Sheuly by Level 1: Joiner
  • 269 Views
  • 2 replies
  • 0 kudos

Can’t use phone abroad

I have just arrived in Rome 10 hours ago but have no use of my phone it just keeps telling me to switch on data roaming but I thought when I signed up I would be able to use my phone anywhere in Europe on my normal charges, I was able to with 3 and E...

Mark1961 by Level 1: Joiner
  • 884 Views
  • 9 replies
  • 0 kudos

Resolved! Earbuds for 1 pound

Got a contract for Samsung s23 and u get earbuds for 1 pound its been more then 30 days and I haven't got a code

Leelfc97 by Level 1: Joiner
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

If I upgrade today do I need to use the new phone instantly or can I wait a while?

Em1979 by Level 1: Joiner
  • 266 Views
  • 2 replies
  • 0 kudos

Resolved! Name change

I need to change my name on my account as it’s still in my maiden name.

Katie1924 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Samsung earpods

I did upgrade on 31st of august and i have been offered £1 samsung earpods and now i have made numerous calls everytime they adviae me to wait 24 to 48 hrs for the code .what can i do to get my code.

Rafia by Level 1: Joiner
  • 293 Views
  • 3 replies
  • 0 kudos

Resolved! Stripey scam

I have been scammed out of £4.50 - arising from three premium rate texts that I received. I had been trying to download a NCP app to pay a car parking bill but after selecting what seemed to be the app I ended up with something called stripey that ke...