Cancel my monthly contract

Adrian8 · ‎26-10-2023

Hi,

I need to cancel my monthly contract. Every time I phone O2 it says my contract is run by a 3rd party and can't help me. There is no way to tell who that 3rd party is. Can you please help me?

Enlli · ‎26-10-2023

We can't help here as we are customers and cannot access accounts.

I would have thought O2 would know who the 3rd Party is.

How long have you had the account?

Are you still in contract?

Try using the PAC method here and see what it returns

Guide: Cancelling Your Contract

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Oxonian · ‎29-10-2023

@Adrian8

That's bizarre from O2. Did the PAC method suggested by @Enlli help you ?

If not, it might be worth contacting O2 again, just in case a different customer advisor reaches a different conclusion. You might wish to call at 8.10am so as to get connected to a UK call centre as they often have more experienced advisors.

MI5 · ‎29-10-2023

@Adrian8

Who did you agree your contract with?

Was it from a cold call from the likes of Aerial Direct or Plan.com?

If so, it will be a business account so you'll need to call 8002 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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