Solved: Sim card

Lana3 · ‎28-04-2024

Hi, I recently upgraded one of the phones I have on pay monthly with you. I ordered a new sim due to the previous sim being lost. The new sim doesn’t work. Please can you advise?

MI5 · ‎28-04-2024

@Lana3

You'll need to contact O2 to lift the bars on your account and sim due to the loss.

Guide: How to find help & contact O2

Guide: O2 BARs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

Oxonian · ‎28-04-2024

If you have lost your SIM @Lana3, you need to start off here :-

Guide: Lost or Stolen O2 Device? - How to Report it

MI5 · ‎28-04-2024

@Lana3

You'll need to contact O2 to lift the bars on your account and sim due to the loss.

Guide: How to find help & contact O2

Guide: O2 BARs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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