No connection with world

Anonymous · ‎22-04-2016

Hello. I have a problem with my SIM Pay and go. I bought sim in Tuesday and it worked for one day and now I can just receive SMS and calls but cannot call or text or use internet. Could you help me please ? 😕

MI5 · ‎22-04-2016

Have you tried sim in another phone?
Also check your postcode here for network issues http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-04-2016

I don´t understand, i tried another phone but when I call it write me that I need top up my SIM. But I paid 10 pounds in Tuesday and sended just 4 sms so what does it mean ?

Anonymous · ‎22-04-2016

Is it a big bundle sim where by you top up & pay for allowances in mins, text & data?

Look in your myo2 to see what tariff you are on

MI5 · ‎22-04-2016

Can you call cs on 4445 to check if your credit was added?

If so, it may have been used on data but cs will confirm it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎29-04-2016

Hi @Anonymous Have you resolved your sim issue yet?

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