Solved: Charges

AndrewGill · ‎10-11-2023

Why am I being charged for some picture texts?

Enlli · ‎10-11-2023

Probably this

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Enlli · ‎10-11-2023

Probably this

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

gmarkj · ‎10-11-2023

MMS are not free in almost all tariffs @AndrewGill , so unless you are buying them you will be charged.

Using too many emoji's in text messages will cause them to convert, as will sending to multiple people or email adresses.

See if any of the below guides help:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Oxonian · ‎11-11-2023

You can avoid this in future by sharing as described in Guide: Accidental MMS Sending and How to Avoid it, or by using a file-sharing facility such as Microsoft OneDrive, Google Drive or Dropbox.

I personally always use Microsoft OneDrive as it links nicely to my Microsoft 365 subscription.

O2