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Charged twice for donation to Comic Relief

camdenlodgescho
Level 1: Joiner
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On Friday 15 March, through my 02 account/phone, I was charged £40 for my donation to Comic Relief.

However, I see that this month, the same charge is going through. I am very confused. Why is this happening? Please advise as soon as possible. I am unemployed and cannot afford such an unforeseen expense.

 

Kind regards

 

Marilla Miles-Wilson

 

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MI5
Level 94: Supreme
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@camdenlodgescho 

You need to contact Fonix.

https://www.comicrelief.com/legal/sms/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144898 Posts
  • 635 Topics
  • 27775 Solutions
Registered:

@camdenlodgescho 

You need to contact Fonix.

https://www.comicrelief.com/legal/sms/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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