Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

WE CAN'T PROCESS YOUR UPGRADE

FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ...

Resolved! DASH_ERR04: Cant download old bills

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out the...

Resolved! Login

I can’t login please help

Fraud on Account

I was the victim of fraud on my account when my number was fraudulently ported out 29 days ago.I am still without service.I have been told it can take up to 30 days to deal with the matter.I am despairing at the the lack of communication from O2.I ha...

Number not transferred after PAC

I had a text confirming my number from my old network would port over on Monday. Around 3pm Monday my old sim disconnected, but it’s now Wednesday evening and I’m still without my phone number. I’ve tried live chat and I’ve been on hold to o2 but got...

I just want to continue

O2: Just to let you know, we have cancelled your recurring payment for your £10 Rolling plan. Your current Rolling plan will end on 19/05/2024 and we will then move you onto our Standard Pay As You Go tariff. T&Cs http://v.o2.co.uk/G2r5A374

Resolved! Pay monthly upgrade.

Sorry if this has been posted before but I can’t seem to find an answer. I’m currently on an 02 pay monthly SIM only tariff. I bought my iPhone 15 Pro out right last year so I just use the 02 SIM. My contract is for 12 months. Apple usually bring out...

Payment will not go through. Nothing wrong with funds

Please can someone helpi am trying to pay off device plan and change tariff

Resolved! Cancel an order

It's an new order [Removed] I want to cancel the contract within the cooling off period.

Resolved! esim

Hi I'm using android with the O2 esim at the moment, my device has a problem and I need to send it back for repair. Before doing this, i wish to transfer my esim to my spare iphone and use it in the meantime. I would like to know the way of transferr...

O2

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