Bill query

[CarrieW]

I have just received my bill due for payment on 24 October. There is an amount of £2.20 for airtime charges outside of my plan which I am querying. What is this charge relating to and when? Thank you. Carrie White

[gmarkj]

You should be able to check what this is for either in the app ( Guide: My O2 App ) or via the web @CarrieW 

If on the web, this guide might help

Guide: How do I get to the 'Download Bill' page? 

If neither of those makes it clear, you will need to contact customer services by calling or via social media.

Call 202 or 0344 809 202.

Best time to call is 8am UK time.

Alternatively you can call 0800 902 0217 using Skype for free.

Guide here Guide: A Guide to Skype

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[Bambino]

@CarrieW You might also want to look at this: Have you fallen for or been conned into a premium ... - O2 Community