Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Recent call and text message log

When I was with VM I could see my call & text log in real time, when my contract swapped from VM to O2 I could still see recent calls and messages, as in the current month prior to receiving a bill. It was a bit longwinded to retrieve this informatio...

Upgrade

Hi, I don't know how to start the conversation, my sim contract is ending up in two weeks, I have more than three days trying to reach out any of agent, but it looks very impossible, like they are dealing with the war in Russia and Israel.How the hel...

Resolved! Incorrect Default

Hi, I took out an O2 pay monthly SIM card in June last year. I had it for 3 days then cancelled due to terrible reception. I was told I had nothing to pay and the account would be closed. I then got charged a £54 leaving fee which I queried and was t...

Resolved! Apple watch - cancelling my watch plan only

Hello, I am thinking of cancelling my apple watch plan, how do i go about this? ( i want to keep my iphone esim plan, just get rid of the plan for the watch) Thanks in advance

Fraud dispute on account causing direct debit issue

I had a fraud issue back in September which o2 sorted, but the fraud team have kept a dispute ticket on my account which is causing a direct debit issue as its saying i have a possible credit on my account, so I have to manually pay my dd through the...