Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No service after number port - please help

Hi ThereI have just signed up 2 Sims to transfer to o2 from sky.The o2 sims with their temporary numbers worked fine.Both numbers should have been ported yesterday by 6pm (23rd June).It looks like some step in the porting has failed as neither sim ca...

Resolved! Disconnect

HiI recently got disconnected due to payments. I was with the access for you team however they stopped helping me last week resulting in my phone being disconnected. Iv had to leave the house to my neighbours to send this message causing me great dis...

Resolved! Top up

Hi, I have a pay-as-you-go monthly sim. I am trying to top up, but I don't see the option to top up on my account when I sign in.

Resolved! Delivery

I got phone from 02 sent to store but I cannot get it what to do now

Resolved! Payment Error

Hi, I tried to switch my Pay as you go plan （£10 Big Bundle） to Rolling plan. But at payment stage, there was a payment error with the message "We couldn't take your payment.Please check your card details and try again.If you continue to get this iss...

Resolved! How to use my phone in Turkey?

How to use roaming in Turkey Dalaman?

Resolved! Dont have a debit card

I tried to buy a new sim card as a new 02 customer and when i reach the basket it only allows me to pay with a debit card when i have a credit card

Resolved! Lost sim

We have managed to lose the sim that was sent for my sons phone for a new pay monthly account. He’s currently been on pay as you go. Can we get a replacement sent out? Also, can we keep the existing number?

Resolved! Can't receive calls - Can I leave O2

I can't receive calls with my sim. I've tried resetting the phone, settings, switching phones, and nothing works. It says I have signal, and I can make calls (sometimes). I would like to leave O2 with no extra charges as I'm not receiving the service...

Resolved! Exchange upgrade phone

I have received my upgrade phone today and I’ve ordered the wrong size, it should have been the iPhone 14 yellow not the iPhone 14 plus. How do I exchange please?

O2

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