Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New handset; free or discounted price - do I qualify?

Please could you tell me if I’m now eligible for a free or reduced price handset?

Resolved! Keep receiving 'Thanks for choosing 02 text message'

Hi I have just joined O2 and keep receiving a text message saying O2: Thanks for choosing O2. We'll set you up on our network on 29/06/23. Please switch off your phone on the port date until 6pm. My phone is all set up now, but I am still receiving t...

Resolved! Stay on the same tariff at the end of my contract

I have received a message to say that I can opt to stay on my current tariff (+RPI) after the end of my contract, but that I need to request this option. When I go onto O2 website the option to remain on the same tariff is not available. Is the only ...

Resolved! Disney+

I received an email saying my subscription to Disney+ has started by O2 I know nothing about this?

Apple Watch Reference Code 14

Hi, what is causing this error? Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

Upgraded to 5g with iPhone mini13.

Hi, can anyone advice me of my next mission to get my phone working please.the new phone has completely stopped. Has no signal at all. I’ve done all I can ie travelled from one end of my town to another to speak to o2 human staff member. Been on virt...

Porting in number and o2 closed my account!

Hello,I have had an unbelievable experience porting in my number to o2 and over a month and a half later it looks as if my number may be lost forever. I don’t have anywhere else to turn as all my emails, letter and numerous phone calls and store visi...

Resolved! Offer

Hello I can't use the offer for £6 disney+ instead of £8. But it says there's been an error. I have an image I can send of my issue.

Upgrade issues - Holding Funds

Hi All,At the end of my wits with O2 at the minute. I have been trying to upgrade my phone for nearly two days and every time I get to the upfront payments page to enter the card details, it goes through the payments process and then takes me back to...

Resolved! Phone number change

Good morning. Before my account was transferred to O2 I changed my number I did it online by customer service chat. Agent told me it will take 24 hours and it's still doesn't work. Thank you.

O2

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