Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New payment system

Has anyone else tried paying their account online and it not go threw??? usually it does the verification then says completed and asks me to pay device plan…. only today I’m trying to do it and it says it’s being processed and to check back later or ...

Resolved! can I put a block on 'charge to phone' services?

Hi, I'm new to O2 and I've put a £0 spend cap on my sons account, but he's still run up a few extra £ buying games on Google Play Store. Is there any way I can put a block on this?

phone not registered on network

my phone appears to be blocked as it shows not registered on network when trying to phone [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Data Roaming Problem

I’ve just returned from a weeks holiday to Spain and Portugal. During that time I was unable to use data roaming despite everything being switched on as it should be (it worked fine upon my return to the UK). Customer Services are unable to say why t...

Resolved! 4g calling turned off.

I have been moved across from virgin mobile. A message to say 4g calling has been turned off popped up on my phone. I have restarted my phone, gone to mobile data, mobile data options, voice and data and it shows 4g but when I make a call it switches...

Sim Only Contract Renewal

I have a pay monthly sim only contract with O2 that is due to end in Septmeber. I would like to continue with O2. Do I need to do anything for my contract renewal or will they still charge me the same after September

Resolved! changing details

I have been paying for contracts for my 2 sons since they were at school. Now they are adults I want to put the accounts in their names please.

DPD lost my phone

Posting here as I’ve been on the phone to DPD & O2 for 5 hours to no avail. I upgraded my phone on 26th June, it was due to be delivered the next day. I was at work on this day so rearranged the delivery to Friday 30th June. Between Tuesday and Frida...

Resolved! Billing

My chosen tariff is £5.00 per month for 10gb of data. Why am I being notified that my first bill is for the amount of £5.34?

Resolved! Cancelling my O2 contract

I want to cancel my O2 contract but after five phone calls and a total wait of over an hour I have not as yet been able to speak to anyone on the recommended number. Does anyone know if I can cancel online (I haven't found anything) or use webchat to...

O2

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