Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit

I have received two messages and two 'e' mails today from you saying you are going to set up a Direct Debit with my bank. I already pay by Direct Debit, can you please explain what is going on?

Resolved! Scam or not??

I've received 4 emails over the last couple of days and this morning about O2 stopping the direct debit I've had for 20 or so years and they're opening a new direct debit! I find this very strange. Is this a scam? I've tried to contact O2 to no avail...

Resolved! Contract extended without request

I received an email on Friday notifying me of my contract being extended by a year &this is something I have not requested. Why has this been done?

Unexplained bill, they won't explain but going to send it to collections

Last week I received a letter "reminder... immediate payment required". It mentioned an account number I didn't recognise, and no phone number. I had never received any letter or communication prior to this, so it is untrue for the letter to say "rem...

Resolved! Unlock my device to buy things

Hi, why cant i buy anything on my mobile??

Cannot understand charges

Was on pay and goHad balance of £100.71O2 took £25 from balanceSigned up for pay monthly at £15 per month and contracted a new package with VM whom we had been customers for yearsAt that time connectivity was a shambles in our area and line kept drop...

Resolved! Activate my old virgin mobile

Activate my virgin mobile number switch

Resolved! Paying by cheque

Hi there, I am considering moving back to o2. I found their service to be unbeatable. I always paid by cheque last time I was with them. I got my bill in the post. When I try to sign up online, I only have the option to sign up to a direct debit. If ...

Resolved! Pay off device plan

Hi if I pay my device plan off early does my contract finish aswel or do I have to still pay it.

Resolved! Query - Bank details.

I have received a text from 02 telling me "We're just confirming that we've sent your details to your bank to set up a Direct Debit, it will show as 02 on your bank account. We've also sent you an email with more information".Can you advise me please...

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